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Logo with the text "OBAM" in capital letters below a stylized, upward-sweeping brushstroke. The image is presented on a solid background, making it an ideal header for your website to boost SEO.

Through-Floor Lift Aftercare

We’re committed to ensuring you feel confident, safe, and supported with your through-floor lift. Below are tips and advice on caring for your lift to ensure its longevity.

Top Tips:

  • Familiarise yourself with your user manual. It contains essential information for everyday operation and basic troubleshooting.
  • Keep the lift area clear. Ensure that the entry/exit points and lift path are free from obstacles at all times.
  • In case of emergency, have a phone nearby. This is especially important if you live alone.
  • Save our contact number: Our support team and engineers are available 24/7 to help.
  • Use your home lift for its intended purposes; it is not designed to lift heavy goods.
  • Keep your lift at the lower level when not in use. If left upstairs for prolonged periods, it will occasionally re-level itself depending on conditions.

How to Care for Your Through-Floor Lift:

  • Keep the lift and surrounding floor areas clean and dry.
  • Avoid liquids near the controls or motor.
  • Never exceed the recommended weight limit.
  • Don’t attempt DIY repairs. Always contact a qualified professional.
  • If you plan to be away or not use the lift for an extended period, call us for guidance on shutdown procedures.

Through-Floor Lift Servicing

Routine maintenance is essential to keep your lift running safely and reliably. We recommend:

  • Every 12 months for standard residential use
  • Every 6 months if the lift is in constant or heavy use (e.g., in care homes)

Repairs & Callouts

If you’re experiencing an issue with your lift, call our team at 01427 787 532. We’ll talk through the issue and provide immediate advice.

If a repair is needed:

  • 95% of breakdowns are attended the same day.
  • 70% of issues are resolved on the first visit.

If parts are required, we aim to return the next day (stock depending). Ordered parts usually arrive within 48 hours.

Repair Costs

Warranty & Maintenance Contracts

All through-floor lifts come with a minimum 12-month warranty.

We also offer two annual service contract options:

  • Labour Only – covers callouts and repairs
  • Parts & Labour – includes full cover, all repairs, and one annual service

Need more support or have questions? Visit the support section of our website or give us a call. We’re here to help.

Talk to one of our
experienced team members

We only employ salaried surveyor/advisors, not sales people. Because of this, they will find the best solution for you and not just sell you the most expensive model.

01427 787 532
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Obam are an independent Lincolnshire-based, family-run company. We supply, install, and service stairlifts, through-floor lifts, hoists, and ramps to help people continue to live in their own homes comfortably and safely.

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