Home / FAQs
Below you will find a list of Frequently Asked Questions (FAQs). We hope we have answered your query here but if not, please do contact us.
My Stairlift is Beeping. What does this mean?
If your stairlift is beeping continuously when not in use it usually means it is not charging the internal batteries. The most common reasons are:
- The stairlift is not parked on a charge point (if it has them)
- It is turned off at the wall (perhaps accidentally, eg by a cleaner)
- The stairlift is turned off at the key switch
- Check it is the stairlift beeping. We do get called out only to find the beeping is coming from elsewhere. Most commonly a smoke alarm warning its battery is low!
Check the stairlift is turned on at the wall and on the stairlift itself.
Make sure the stair lift is on its park point (usually at the top or bottom of the staircase). Using the remote to make the stairlift move a short distance and then return it to the park point.
Still need help:
If you can’t resolve your stairlift beeping issue and you’re already an Obam customer give us a call. If your not already one of our customers we can still help as long as you are in our service area.
Can I try different Stairlifts before making a decision?
Yes, you can try different stairlifts in our showroom. Choosing the right stairlift can be difficult. It depends on a lot of factors. These include your requirements and the type of staircase you have.
In our Lincolnshire showroom we have 11 different working stairlifts so you can see the differences for yourself. We would always recommend making an appointment to visit the showroom. This will ensure one of our expert advisers is available. Our adviser will answer all your questions and recommend the most suitable stairlift for you. Full details of our showroom are available HERE.
What happens when there is a power cut?
Our stairlifts are battery powered, which means you can continue to use your stairlift during a power cut. Once the power is restored, your stair lift will recharge it’s internal batteries when it is parked. During the power outage your stairlift will beep as it is not receiving any power from the mains.
My staircase and landing are very narrow, will there be space for a stairlift?
Narrow stairs and landings do not normally rule out having a stairlift. Most stairlifts now have folding arms, seats and footrests, which means they can fold away when they’re not in use. Not only does this give you plenty of space to move around, but it also ensures your family can still get up and down the stairs safely.
Many of our stair lifts have slim rail options if space on the stairs is tight. We will discuss this with you in more detail during our survey visit. If you are within our service area please contact us to arrange your free, no obligation survey and quotation.
How do I get the right lift for my stairs?
There is lots of information on our website for the stairlifts we stock. However there are many different factors which influence which stair lifts may be suitable for you. These include your requirements and physical abilities as well as restrictions and limitations of your stairs.
We will carry out a full survey and advise you on which lifts are suitable and those that are not. If there are several suitable lifts for you we will discuss them with you and provide quotes and brochures for them all, if required. Our survey and quotes are free and no obligation for anyone in our region.
How do you install a stairlift?
Stairlifts are secured to the stairs rather than the wall, so our engineer will clear the immediate area and then place the stairlift rail along your stairs before securing it in place. If you currently have handrails on both sides of a closed stair then one side will be removed so that the chair can move freely along the rail.
Once the rail is in place the engineer will add the chair and programme it to manoeuvre up your staircase. All curved tracks are custom made for your staircase and the stairlift is programmed to the track. This makes sure you have the best fit possible for your stairlift and the best ride experience available.
Before the engineer leaves, they will ensure all cables are tidied away and give you, and, if necessary, your family members, a demonstration of how to call, use and fold away your stairlift. The engineer will also leave you a copy of the user manual for your stairlift.
The engineer will then ask you to sit in the chair and help you assess the comfort and ease of use. If the controls need moving to the other chair arm or you would prefer an easier control button, we’ll get this in place before we leave.
What is the installation time for a stairlift?
We usually ask our customers to allow half a day for an installation, but stairlifts can be fitted on a straight staircase usually within 1-2 hours but it does depend on the complexity of the staircase. Once you’ve had an initial assessment, we’ll be able to give you a much better indication on time. Call us on 01427 787313 to book your appointment today.
In the event of a breakdown will an engineer actually attend, even at night, at the weekend or during a bank holiday?
Our products are simple and safe to use, but in the unlikely event that there should be a problem, we’re on hand 24/7, 365 days of the year to put it right.
How do I get the right lift for my condition?
We will carry out a full survey and advise you on which lift is most suitable for your needs.
What are your lead times?
We hold straight lifts on stock so delivery can be in a few days. Typically, a curved lift would be four to five weeks but we can achieve much quicker times on certain lifts. Please give us a call on 01427 787313 to discuss your individual case.
What is the cost of a stairlift?
Our range of stairlifts vary in price; for an individual cost, which involves assessment and bespoke fitting by one of our experienced engineers it’s best to give us a call on 01427 787532.
Do you offer stairlift servicing and stairlift repairs?
Do you have stairlifts to rent or second hand stairlifts for sale?
We offer an economical rental service for straight stairlifts. Alternatively, you may wish to buy a second-hand, fully reconditioned stairlift. Reconditioned stairlifts are available for both straight and curved staircases although a new rail is normally required for curved stairs.
How do I know which stairlift is right for me?
Don’t worry, Obam has over 100 years’ combined experience in this area and after a thorough assessment and investigation of the property and your individual needs, we will make recommendations for you to consider.
Still got a question? Call our team on 01427 787 532 or use the “Ask a Question” form on this page.
ASK A QUESTION
A lot of companies boast a 24/7 service and maintenance offering, but few actually deliver. I can honestly say that Obam do that and we had our stairlift back up and running within hours of calling them
Mr S, Retford Obam
It takes up no room at all and the handy wall-mounted controls mean that you can call it to the top or bottom of the staircase without having an operator in the chair.
Mrs P, Gainsborough Obam
Thank you Obam, the ramp is absolutely fabulous and the two engineers who installed it were friendly, polite and courteous.
Mrs S, Sudbrook Obam
We Found the Engineer very polite, knowledgeable, Patient and Helpful, he did not leave until we understood everything
Mrs M, Louth Obam
I found the engineer very polite and helpful, the overall service was very good
Mrs G,Gainsborough Obam
Good service & fitted quickly, excellent stairlift with Thanks
Mrs C, Gainsborough Obam
A good egg all round, good management, staff -Manual and office
Mrs W, West Bridgford Obam
Everything was excellent, from the initial enquiry to arranging the install, the engineer who measured and the engineer who fitted it, thank you all
Mrs S, Sutton on Sea Obam
Very Satisfied with the service and Installation
Mr C, Long Sutton Obam
Delighted with the two Gentlemen who fitted my stairlift today, they were a credit to the company, and I am very happy with the lift
Mrs S, Surfleet Obam
Would recommend Obam with every confidence to anyone wishing to have a stairlift fitted
Mrs W, Clifton obam
Massive thank you, especially to Tom for sorting our replacement chassis, cannot sing his praises enough
Mr E, Louth Obam
Been a great help to us
Mr L, Worksop, Bassetlaw, Nottinghamshire Obam
Tom & Stevie were absolutely wonderful
Mrs P, Lincoln Obam
The Horizon lift is superb, Big Thank you Tom
Mrs J. - Scunthorpe, North Lincolnshire Obam
I would like to say a thank you to you all, especially Stevie & Will who worked at my property
Mr B, Lincoln Obam
Andy was very thorough, kind and a delight to have in my home
Mrs E, Eastwood Obam
To all the members of the team concerned in the installation of my OBAM stair-lift a heartfelt thank-you.
Paul applied his problem solving skills to my access difficulties and came up with the ideal solution, Brian applied his carpentry wizardry –Steve his electrical knowledge and Will completed the fitting. Everybody worked so hard in soaring temperatures to fit a lift that only travels a few feet and up a very small incline, but that enables me to access my home with ease.
Everest is scaled on a daily basis!
Mr R, Lincoln Obam Stairlifts
Engineer Arrived 10 minutes early and he was very polite, Thank you for your services.
It has transformed our lives, without doubt we will recommend you to others
Mr & Mrs W, Nottingham OBAM
Excellent Job, Well done and Thank you
Mr K, Mansfield, Nottinghamshire OBAM
We are very pleased with it, and Tom was very polite and informative, Thank You
Mr H. - Lincoln, Lincolnshire Obam
The engineer went out of his way to ensure he fit the reconditioned lift before we went on holiday
Mr V, Lincoln, Lincolnshire OBAM
Overall Excellent Service
Mr & Mrs R, Nottingham, Nottinghamshire OBAM
The Lift is so neat and we are very please with it (So is Mrs Harrison Across the road)
Mrs W - Louth, Lincolnshire Obam
Very Pleased with the Service - Especially Adrian
Mrs J, Kirton Holme, Lincolnshire OBAM
Very please with my stairlift. The two lads who installed it were lovely and explained everything very well.
Mrs C - Gainsborough, Lincolnshire Obam
We are very pleased with the Access lift. All the staff we have come into contact with have been highly professional, competent and always helpful. Thank you so much - We can continue to use our whole house thanks to all of you at Obam!
Mrs G. - Lea, West Lindsey, Lincolnshire Obam
We are very pleased with the ramp and how it has helped my husband.
Wheelchair services have also commented on how good it is and it is exactly what we needed.
Mrs N. - Woodhall Spa, Lincolnshire Modular Ramp supplied & fitted by Obam
It was a pleasure dealing with Obam & I would like to thank everyone involved in repairing my stairlift so quickly
Mr H. - Lincoln, Lincolnshire Obam Stairlifts
We are very happy with our stairlift.
The fitter was polite and very helpful and cleaned up well after himself.
Mrs E. - Lincoln, Lincolnshire Minivator 950 Plus Stairlift Minivator 950 Plus Stairlift
I am always amazed at the service Obam give.
When the stairlift was fitted two years ago I was impressed with the way the job was done, today was service, the engineer arrived an hour early, lovely guy, got on with the job and replaced the step.
Nothing is too much trouble.
Rare these days to get an excellent service.
Thank you and thank you to Simon in the office who arranged it all.
Mrs N. - Grantham, South Kesteven, Lincolnshire Platinum Horizon Plus Stairlift Platinum Horizon Plus Stairlift
What a fantastic service I have had from Obam when my stairlift broke down. Prompt too
Mrs M. - Alford, Lincolnshire Meditek E120 Stairlift Meditek E120 Stairlift
Had a problem with wheelchair lift at 19.30 last night. Obam were straight out to us but could not fix problem as parts were needed. They were out first thing next morning found fault and fixed it. Both men were excellent and courteous. Thank you all
Mr P. - Stickney, East Lindsey, Lincolnshire Wessex Vm36Pd Vertical Lift Wessex Vm36Pd Vertical Lift
Thank you for a job well done by a very pleasant engineer.
Mr & Mrs L. - Gainsborough, Lincolnshire Meditek D120 Stairlift Service Meditek D120 Stairlift Service
Mrs D. - Helpston, Cambridgeshire Freeway Hoist Freeway Hoist
Very happy with the service for the past 12 years.
Speaks for itself.
Mrs B - Winterton, North Lincolnshire Otolift Two Curved Stairlift Otolift Two Curved Stairlift
All staff are very kind and helpful and the engineering and safety are excellent.
Mrs K - Mapperley, Nottinghamshire Reconditioned Flow2 Reconditioned Flow2
Very Friendly service.
Very impressed from start to finish.
Mrs D - Skellingthorpe, Lincolnshire Oto Air Curved Stairlift Oto Air Curved Stairlift
Everything went smoothly, came on time and gave a demo after it was fitted.
Mr B - Newark, Nottinghamshire Handicare 1100 Handicare 1100
An excellent product.
Well worth the money.
Mr E. - Aston-On-Trent, Derbyshire Handicare 1100 Stairlift Handicare 1100 Stairlift
We are very pleased with the work the engineer has done for us.
Mr O. - Lincoln, Lincolnshire OTO One Curved Stairlift OTO One Curved Stairlift
Our new Flow 2 stairlift has made every day much easier. Thank you
Mrs F. - Mansfield, Nottinghamshire Flow 2 Curved Stairlift Flow 2 Curved Stairlift
Very pleased with the upgraded replacement lift.
Mr N - West Butterwick - North Lincolnshire Reconditioned Minivator 950 Plus Obam Stairlifts/Stairlift/Reconditioned Minivator 950 Plus
Very impressed by the engineering quality of the stairlift.
It is easy to use and is just what we wanted.
Mr L - Retford, Nottinghamshire Flow 2 Stairlift Flow 2 Stairlift
I am now able to stay in my own home with the aid of my new stairlift.
Mrs M - Lincoln, Lincolnshire Flow 2 (A) Stairlift Flow 2 (A) Stairlift
We are extremely happy with the stairlift.
It will change our lives.
Mrs S - Skegness, Lincolnshire Reconditioned Flow 2 Reconditioned Flow 2
The engineer was most polite, helpful and respectful.
Mrs W. - Mansfield, Nottingham Flow 2 Stairlift Flow 2 Stairlift
Helpful and efficient, thanks.
Mr S - Saltfleetby, Lincolnshire Oto Air Curved Stairlift Oto Air Curved Stairlift
All the staff and engineers were very friendly and polite.
The installation was quick and easy.
Mrs S. - Lincoln, Lincolnshire Reconditioned Flow 2 (A) Curved Stairlift Reconditioned Flow 2 (A) Curved Stairlift
Really pleased with Obam from start to completion.
Mrs I. - Stanton Hill, Sutton-in-Ashfield, Nottinghamshire Platinum Ultimate Curved Stairlift Platinum Ultimate Curved Stairlift
The engineer was very good, tidy and explained everything well.
Mrs P. - Retford, Nottinghamshire Straight Stairlift Rental Straight Stairlift Rental
Very Happy with purchase. Thank you
Mr & Mrs L. - Cherry Willingham, Lincolnshire Platinum Ultimate Stairlift Platinum Ultimate Stairlift
Thank you for a very prompt response to the order.
The advantage to me whilst recovering from a severe illness has been remarkable.
Mr P. - Scunthorpe, North Lincolnshire Reconditioned Platinum Horizon Straight Stairlift Reconditioned Platinum Horizon Straight Stairlift
Very Satisfied. Delighted with the product.
Mr & Mrs J, Burton, Lincolnshire Platinum Ultimate Curved Stairlift Platinum Ultimate Curved Stairlift
Prompt and efficient service.
Covid precautions adhered to.
Miss P - Ingham, Lincolnshire Reconditioned Flow 2 A Reconditioned Flow 2 A
I rang this morning engineer very nice and polite, he was really upset that he had to leave me with no stairlift as it was not repairable!!! now I am stuck in a first floor flat with my door unlocked as I dare not have it locked andt is a fire risk well done oban
Response from Obam Stairlifts: I am sorry to hear that you are not happy with the service we are providing. We attended your breakdown today within hours of it being reported to us but unfortunately our engineer was unable to repair your lift due to the damage sustained when the stairlift collided with an obstruction. We are arranging for our senior engineer to visit within 24 hours. We are doing everything possible to arrange a speedy repair for you.
HW, Cleethorpes, North East Lincolnshire Obam Stairlifts
Prompt and efficient service.
Covid precautions adhered to
Miss P - Ingham, Lincolnshire Flow 2 Stairlift Flow 2 Stairlift
Thank you for your professionalism and courteous attitude.
Mrs W - Spalding, Lincolnshire Platinum Horizon Plus Stairlift Platinum Horizon Plus Stairlift
At last, a company that does what it says its going to do.
Mr B. - Misterton, Nottinghamshire Platinum Ultimate Curved Stairlift Platinum Ultimate Curved Stairlift
Excellent help with two different products.
Mrs S. - Newark, Nottinghamshire Freeway NT130 Hoist, Handicare 1100 Straight Stairlift Freeway NT130 Hoist, Handicare 1100 Straight Stairlift
We could have been sold a more expensive model. There was no sales pressure which was a good thing.
Thank you, we are delighted with our stairlift.
Mr H. - Lincoln, Lincolnshire Handicare 1100 Straight Stairlift Handicare 1100 Straight Stairlift
We were very pleased with the service and help we received from the engineers and staff at the showroom.
Mr C. - Lincoln, Lincolnshire Minivator 950 Plus Stairlift Minivator 950 Plus Stairlift
Very efficient service and clean.
Mr V. - North Anston, South Yorkshire Handicare 1100 Straight Stairlift Handicare 1100 Straight Stairlift
Very good, all round,
Mr L - Louth, Lincolnshire Handicare 1100 Stairlift Handicare 1100 Stairlift
Rick, the engineer, was excellent. No mess and a genuinely nice individual.
Mr N - South Kyme, Lincolnshire Reconditioned Handicare 1100 Reconditioned Handicare 1100
First class advice & service.
Mr & Mrs D. - Immingham, N E Lincolnshire Oto Air Curved Stairlift Oto Air Curved Stairlift
Two very nice guys - Came Early.
Happy to recommend Obam
Mr W. - Nettleham, Lincoln Modular Ramp Modular Ramp
Excellent service and recommend to others.
Mr S. - Gainsborough, Lincolnshire Platinum Horizon Platinum Horizon
Excellent service and excellent engineer
Mrs S. - Lea, Lincolnshire Reconditioned Meditek E120 Straight Stairlift Reconditioned Meditek E120 Straight Stairlift
Very good communication.
Very good work.
Mr I. - Tansor, Cambridgeshire Wessex VM36 Through Floor Lift Wessex VM36 Through Floor Lift
I would like to thank Tom for being so patient and understanding in giving me the confidence to use the stairlift
Mrs B. - Boston, Lincolnshire Handicare 1100 Straight Stairlift Handicare 1100 Straight Stairlift
Your service was so helpful at such a difficult time for us as a family.
Mrs P. - Retford, Nottinghamshire Reconditioned Minivator 950 Plus Stairlift Reconditioned Minivator 950 Plus Stairlift
Lovely Engineers. Friendly and polite.
Mrs S - Kirkby In Ashfield, Nottingham Ceiling Hoist Ceiling Hoist
The overall service was fantastic.
Thank you so much.
Mrs L. - Gunness, Lincolnshire Platinum Horizon Plus Straight Stairlift Platinum Horizon Plus Straight Stairlift
From start to finish the process could not have gone any smoother...
Mr B - Morton, Lincolnshire Handicare 1100 Straight Stairlift Handicare 1100 Straight Stairlift
This stairlift has given me independence, thank you.
Mr W - Beckingham, South Yorkshire Handicare 1100 Straight Stairlift Handicare 1100 Straight Stairlift
I am impressed with the stairlift.
Due to my ailment, I could not manage without it.
Mrs G - Gainsborough, Lincolnshire Reconditioned Platinum Horizon Straight Stairlift Reconditioned Platinum Horizon Straight Stairlift
Perfect, Cannot Fault!
Thank You So Much
Mr H - Sutton-In-Ashfield, Nottinghamshire Platinum Horizon Stairlift Platinum Horizon Stairlift
My dad is still telling me how nice the engineer was.
we are all very pleased, Thank You
Mr M - Gainsborough, Lincolnshire Handicare 1100 Straight Stairlift Handicare 1100 Straight Stairlift
An excellent firm.
Efficient and courteous.
Mr C - Burton, Lincolnshire Handicare 1100 Straight Stairlift Handicare 1100 Straight Stairlift
Your young lady, Libby, is a lovely girl, very helpful & polite, as was the fitter.
Pleased all round
Mr & Mrs A - Rossington, South Yorkshire Platinum Horizon Stairlift Platinum Horizon Stairlift
Having had one of your stairlifts installed at my house yesterday, I should like to place on record my appreciation of the excellent service. Your engineer was polite and efficient, working through the time with only breaks for cups of tea, and clearing away and leaving everything tidy after a helpful explanation of the working of the stairlift.
I am therefore so glad that I chose a local company instead of one of the large national firms, and I will certainly recommend your services to my elderly friends when they find they can no longer get up the stairs unaided.
Mr C. - Burton, Lincolnshire Handicare 1100 Straight Stairlift Handicare 1100 Straight Stairlift
I was impressed by the time taken - less than 14 days - between initial site survey & installation
Mr & Mrs S. - Nottingham, Nottinghamshire Handicare 1100 Straight Stairlift Handicare 1100 Straight Stairlift
Excellent Service from 1st phone call to installation.
Libby was like a breath of fresh air.
Mr J - Lincoln, Lincolnshire Rental Stairlift Rental Stairlift
Contact with office staff and follow up assistance was excellent.
Mrs C - Arnold, Nottinghamshire Reconditioned Platinum Ultimate Curved Stairlift Reconditioned Platinum Ultimate Curved Stairlift
I just wanted to say how delighted I have been with all the service from Obam Stairlifts.
From the first contact to the final instructions on the stairlift today, everything has been very smooth and efficient.
I am absolutely delighted with the stairlift, which will be a real boon as my arthritis progresses and I couldn't be more pleased with the result.
Once again, thank you all so much for your kind and knowledgeable attention - it's very much appreciated.
Miss F - Birchwood, Lincolnshire Oto Air Curved Stairlift Oto Air Curved Stairlift
Absolutely delighted with the service and the two engineers were a credit to your company.
Mrs M. - Harworth, South Yorkshire Oto 2 Curved Stairlift Oto 2 Curved Stairlift
Excellent service start to finish, so impressed with the speed of installation too.
Andy & Ric were fantastic.
Mr S - Corby Glen, Lincolnshire Oto Air Curved Stairlift Oto Air Curved Stairlift
I wish I'd had it fitted sooner.
Mrs B, Lincoln, Lincolnshire Platinum Curve Stairlift Platinum Curve Stairlift
Its made life a lot easier,
Thank you very much.
Mrs H. - Whitwell, Nottinghamshire Reconditioned Minivator 950 + Reconditioned Minivator 950 +
I was impressed by the speed of your service. I needed a stairlift installed quickly and you did it faster than I expected.
Mr R - Welton, Lincolnshire Rental Straight Stairlift Rental Straight Stairlift
Engineer was excellent.
Mr W. - Cotgrave, Nottinghamshire Platinum Horizon Stairlift Platinum Horizon Stairlift
Honestly I can’t fault this company. Twice this weekend I have had to call Obam. The engineer has sorted it over the phone ensuring my 99 year old mum can get up and down. I can’t thank you enough.
Miss N Obam Stairlifts
Thank you for the excellent service - both for the installation and prompt attention to an initial problem.
Mr & Mrs L, Lincoln, Lincolnshire Reconditioned Handicare 1100 Straight Stairlift Reconditioned Handicare 1100 Straight Stairlift
Very prompt & professional service.
CG - Lissington, Lincolnshire Rental Straight Stairlift Rental Straight Stairlift
An excellent service from beginning to end.
All contact with staff prompt, courteous & helpful.
Mr & Mrs W, Collingham, Nottinghamshire Handicare 1100 Straight Stairlift Handicare 1100 Straight Stairlift
Lift Works Well. Very Pleased.
Mr S, Morton, Lincolnshire Reconditioned Platinum Horizon Stairlift Reconditioned Platinum Horizon Stairlift
Very professional work.
Mrs M, Sudbrook, Lincolnshire Easirail Handrail Easirail Handrail
Hoist would not exit charging point. Called company, engineer sent out next day and issue resolved.
Mr H, Grimsby, North East Lincolnshire Freeway Transactive Xtra 130KG Hoist with Power Traverse Freeway Transactive Xtra 130KG Hoist with Power Traverse
Just a big thank you.
Mrs I. - Gedling, Nottinghamshire Platinum Horizon Straight Stairlift Platinum Horizon Straight Stairlift
based on 115 reviews / Leave Review
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