Troubleshooting Your Stairlift

What to check:

• Is the stairlift plugged in? Ensure the power cable is securely connected to a functioning socket.
• Is the socket switched on? Sometimes, the issue is as simple as a switched-off plug.
• Is there a power outage? Verify if other electrical devices are working to rule out a broader power issue.

How to check:

• Plug another device (like a lamp) into the same socket to confirm it’s supplying power.
• Check your home’s fuse box for any tripped switches.

What to check:

• Is the battery charging? Stairlifts typically have indicator lights showing charging status.
• Are the batteries old or worn out? Over time, batteries lose their ability to hold a charge.

How to check:

• Look for warning lights or error codes on the stairlift’s display panel.
• If the stairlift beeps continuously or doesn’t move, it might indicate battery issues.

What to check:

• Are there any objects on the stairs or track? Items like toys, clothing, or debris can obstruct movement.
• Is the footrest clear? Ensure nothing is blocking the footrest’s path.

How to check:

• Visually inspect the entire length of the track and stairs.
• Remove any items that could impede the stairlift’s movement.

What to check:

• Is the seat properly aligned? The stairlift won’t operate unless the seat is locked in the correct position.
• Is the locking mechanism functioning? Ensure it clicks into place when adjusted.

How to check:

• Attempt to swivel the seat back and forth to confirm it’s securely locked.
• Listen for a clicking sound that indicates it’s in the correct position.

What to check:

• Are the remote control batteries functional? Dead batteries are a common issue.
• Is there any visible damage? Cracks or worn buttons can affect functionality.

How to check:

• Replace the batteries with new ones to see if that resolves the issue.
• Test the remote control from different locations to ensure it’s within range.